PETA
MATERI
Percakapan Teks Fungsional Monolog
- Satisfaction & Disatisfaction Banner REPORT
- Asking and Giving OPINION Poster NARRATIVE
- Giving advice pamphlet dll ANALYTICAL
- Expression Warning Exposition
- Asking & giving Permission
- Expressions :Relief, Pain, pleasure
EXPRESSING SATISFACTION AND DISSATISFACTION
Asking about
satisfaction and dissatisfaction
- How do you like your room?
- Is everything O.K?
- Is everything satisfactory?
- Are you satisfied?
- Did you find our service satisfactory?
- Do you want to complain about something?
- Was something not to your satisfaction?
- Are you dissatisfied with something?
Expressing satisfaction
- I really like my new haircut.
- I’m completely satisfied with everything you’ve done for me.
- It was satisfactory.
- Everything is fine, thank you.
- Everything was just perfect.
- I’m happy enough with it.
- It was okay. Not too bad
- Good enough.
Expressing dissatisfaction
- I am little dissatisfied with the service here.
- I am a bit disappointed with the program.
- The food was lousy.
- I’m tired of working here.
- I don’t like the color.
- I have a complaint.
- I’m very dissatisfied with the condition.
- I want to make a complaint.
Responding Dissatisfaction
- I see.
- I’m sorry to hear that.
- I’ll look into it.
- I’ll see what I can do about it.
- I’ll try and take care of it.
Examples :
Conversation 1
Waiter : Is
everything O.K. here?
Man : Yes, thank
you. Everything is fine.
Waiter : Is your
steak satisfactory?
Woman : Quite
good.
Waiter : How about
your roast chicken, Ma’am? Is it O.K. too?
Woman : It’s
just right. Just the way I like it.
Waiter : Will there be
anything else, then?
Man : No, not at
the moment.
Waiter : Very well,
then. Have a nice day.
Man : Thanks.
Conversation 2
Shopkeeper :
Good afternoon. Is there anything I can help
you with?
Customer :
Good afternoon. I am not satisfied with the shirt I bought yesterday in this shop?
Shopkeeper : Why?
What’s wrong with it?
Customer :
Let me explain. I wear extra-large T-shirts. The one you gave me is extremely
small. See the label is M not XL
Shopkeeper : I am sorry, Sir
Vocabularies related to expressing satisfaction
- Satisfy (verb) = membuat kepuasan
- Satisfaction (noun) = kepuasan
- Satisfied (adj.) = puas
- Satisfying (adj.) = yang memuaskan
- Satisfactory (adj.) = yang puas
- Contented (adj.) = puas
- Pleased (adj.) = senang
Vocabularies related to expressing dissatisfaction
- Dissatisfy (verb) = tidak membuat puas
- Dissatisfaction (noun) = ketidak puasan
- Dissatisfied (adj.) = tidak puas
- Dissatisfying (adj.) = tidak memuaskan
- Dissatisfactory (adj.) = tidak memuaskan
- Discontented (adj.) = tidak puas
- Displeased (adj.) = tidak senang
PRACTICE
In pairs, study the following dialogues and complete the
table that follows. Then, perform the dialogues.
Example 1
Andi : Retno, I thought you were on vacation.
Retno :
Well, I got back early.
Andi : Why?
Retno :
Well, I didn’t really enjoy being there.
Andi :
What happened?
Retno :
Well, the beach was very dirty, and when I got there it was raining
heavily. What
made it worse was the hotel where I stayed had a bad service.
Andi :
You seem to be unhappy with your vacation.
Retno :
Yes, I’m quite displeased about it.
Example 2
Denias : Ian, where have you been? I’ve been looking
for you for the past six days.
Ian :
I just got back from Maluku.
Denias : Really? So you had your vacation there?
Ian : Well, actually I was visiting my
grandparents. But, I also visited some
beaches and a
museum
there.
Denias : Did you have fun?
Ian :
Absolutely. The beaches are great and the sea is full of beautiful coral reefs.
Denias : Don’t tell me you went snorkeling!
Ian :
Yes, I did. It was awesome. I’m really content with my trip.
Denias : Oh, I wished I had been there too.
Ian :
You should go there sometime.
Denias : Yes, I know.
Example 3
Retno : How’s your
vacation in Bali?
Ayu :
It was terrific! The beaches are beautiful and the sun set from Tanah Lot is
magnicent.
Retno : Really? What else did you do there?
Ayu :
Oh, I went parasailing! It was the most breath-taking thing that I’ve ever done.
Retno : Wow,
it must be a very fun trip for you.
Ayu : Yes, I’m very satisfied with my vacation
there. You must go there.
Retno : Yes, I think I’ll do that.
Exercise 1.
Complete the blanks
based on what you hear in the spoken text.
Franklin and his
customer In electric shop.
Franklin :
good afternoon, Sir.
Customer :
Good afternoon.
Franklin :
Oh.. you came here two days ago to buy a ……..(1) didn’t you?
Customer :
Yes, I did………(2) I came here.
Franklin :Ehm… is
there anything…(3) with the television you’ve bought, Sir? I would do any
thing if it …..(4)you.
Customer :
No. the television set is very good. The picture is very…..(5). It really makes
me……..(6)
Franklin :
That’s good. I always sell…(7) with high quality.
Customer :
Now, I need a tape player for my daughter. she needs …(8) listening to
English.
Franklin :
Certainly, Sir. Let me show you this one. It has both CD and cassette drives.
Your
daughter must like it.
Customer :
Ehm.. it …(9) very good.how much it does it cost?
Franklin :
It’s only $.... (10).
Read more:
http://setiakusehati.wordpress.com/2013/12/18/materi-bahasa-inggris-kelas-x-lengkap/
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